After two months of temporary closures, starting Friday, May 15th we will begin the process of opening our stores. We miss you all terribly, and so look forward to seeing your faces, even if it is from 6 feet away.
For now, “opening” will mean giving you options to sell or consign your items in a safe, contactless way.
In the stores that are opening, drop the items off at our door, where a buyer will be waiting or Pull up cubside and pop your trunk. We'll come out and grab the items so you can stay in your car!
Mail the items in to us.
Schedule a contactless home pick-up appointment.
We will continue to serve you by selling your items online for the time being, and eventually in our stores when it is safe and permitted to welcome you in once again. We have health and safety procedures in place for our store teams, including requiring daily health evaluations, masks and gloves at all times while handling inventory or in the stores, and additional cleaning procedures. We will also be quarantining all incoming consignments for 48 hours before processing them, and will treat every garment with UV light and 395℉ hot steam before making it available for sale. We’ll also be closely following guidance from national, state and local authorities to make sure we’re operating in compliance.
You can find more details about your local store:
We’re doing our part to make the curbside and in-store experience as safe as possible for everyone, and we need your help. When you come to our stores, our employees will be wearing face coverings, and we’re going to ask that you wear one too. It’s a simple thing that we can all do right now to take care of one another and, if you forget yours, we’ll have disposable face coverings available. We also ask for your cooperation by only bringing us items to sell that are freshly laundered in hot water or dry cleaned, and by packaging your clean items in a sealed bag (stapled or taped is just fine). To protect our team members, if consignments come in that include items which are not freshly laundered, we will not be able to go through any of the items in and will have to return them to you.
While we can’t wait to shop with you in person once again, we will keep doing our best to get you all the fashion, deals, and inspiration you need through our digital channels. We are open for shopping 24/7 at www.theclosettradingco.com, with new arrivals added daily. If you haven’t checked it out yet, don’t forget to use code “FIRSTTIMER” for 20% off your first purchase. In the coming weeks, we’re also rolling out virtual events and gatherings for customers, in-store pick-up for online purchases, and an improved returns process.
If you are an existing consignor and you have questions about your account, please visit our contact page to send us a message and someone from our team will be in touch with you as soon as possible.
Few things make us happier than serving our customers in our stores. The journey is far from over, but we are making progress, and we’re grateful for your support and understanding right now. To everyone who has reached out with a word of encouragement or has helped support small businesses like ours in this critical time, thank you.
We hope to see you again soon. Be well and take care.
Your TCTC Team