To request an ACH payment or a physical check, visit our website and select Consignor Login. Choose your store location, log in to your account, and select Request Payment. A $4.95 transaction fee applies to all ACH payments. Cash payments up to $50 may be collected in-store.

Consignors may also choose to convert their consignor balance to store credit and receive an additional 5% commission. Once converted, store credit cannot be exchanged for cash and has no cash value.

Click HERE to learn how to set up direct deposit.

Click Here to view commission rates.

A Security and Authentication Fee of 5% will be added to the List Price of all consigned items.

• Items priced under $500 will have 90 days to sell.
• Items $500 and up will have 180 days to sell.

That’s fine! Please note it may take up to 14 days to gather items before their expiration date.

If a request is made within the first 60 days of the consignment period to return an authenticated item, TCTC will return the accepted item to the consignor. The consignor will be charged the return costs, which will be deducted from their consignor balance (if available).

If the consignor does not have enough funds in their balance, TCTC will not return the item until the return costs are paid in advance.

The “costs” of return are a $40 fee per premium designer item authenticated by TCTC and/or a third-party service.

Click here to select your store. From there, select "Request Back Unsold Items". Simply submit the form and we'll get to work on gathering your items!

It is the consignor’s responsibility to retrieve any items before they expire, as expired items are not returnable. If you would like your unsold items returned, please be sure to track them online and submit a return request before their expiration date. Please note that TCTC does not send reminders or notifications regarding expiring items.

When we create your consignment account you will receive an email from "Consignor Access". Follow the link in the email to access your account. Once logged in, you will be able to view your consigned items, their status, your consignment balance and store credit amount. You can also access your consignor account by clicking here.

Our goal is to sell your items at full price. However, there is a chance that your items will be discounted. While we may discount any item up to 20% in the first month, generally the longer an item stays on the floor, the more likely it is to be discounted. We cannot make exemptions for any individual item.