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What is your return policy?
Returns are only available for online orders. All in-store purchases are final sale. Return for online orders must be requested within 10 days of original shipment date of online orders. All items must be received by TCTC within 21 days of original shipment date. For online returns, you will receive a confirmation email with a summary of your return request, shipping instructions and a shipping label to print and use for a fee of $5.95. Refund will be issued to original payment method after item has been received by TCTC.
You Can purchase a Return Label here.
What items are not eligible for return?
All items purchased in-store are not eligible for return. For online purchases, items received after 21 days of original shipment date, or with any damage or signs of use after purchase, are not eligible for return. The following items are not eligible for return: handbags, swimwear, luggage, beauty, items sold at 40% or more off the original list price and all final sale items.
Can I re-consign items that cannot be returned?
All previously consigned items may be eligible for consignment again. However, due to changes in demand and seasonality, we cannot guarantee that an item purchased from us can be re-consigned at a later date. Learn more about consigning your items with TCTC.
The Closet Trading Co. has specialized in authenticating luxury apparel and accessories since 2003. With over thirty years of combined experience, our expert buyers inspect each luxury piece before it is accepted on consignment. Determining the authenticity of an item is a mix of art and science. Criteria such as stampings, symmetry, stitching, hardware markings, as well as overall workmanship and materials are inspected and determined to be consistent with the manufacturer's established standards of quality. If applicable, manufacturer date codes, serial numbers and additional documentation are verified for consistency. Lastly, the item is compared to on-hand authentic items for reference.
The Closet Trading Co acknowledges that it is illegal to buy or sell counterfeit goods and is dedicated to ensuring the authenticity of all items. The Closet Trading Co. will never knowingly sell counterfeit merchandise.
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