Have questions about shopping online with us? We've got answers!
How do I track my order?
You will receive an email notification including tracking information when your package has shipped. Please be aware that orders with multiple items may ship separately. In these cases, you will receive email notifications and tracking information for each shipment.
Are all items listed on your website authentic?
Yes, all items listed on our website are certified authentic. Since 2003, TCTC has set the industry standard for an unwavering commitment to selling only authentic goods. Each item has been inspected and verified by our in-house experts as well as vetted third-party authentication services. A complimentary Certificate of Authenticity is available with purchase of designer items, upon request.
Do you accept returns?
All sale are final.
For items priced up to $2,000 you can purchase Seel Return Assurance at checkout if you want the option to return and receive a full refund. You can learn more about Seel Return Assurance here
Please review each listing carefully for details and condition and contact us via chat or email if you have any questions about an item prior to purchasing.
Do you offer exchanges?
Unfortunately, we do not accept exchanges at this time.
Can I cancel my order?
Because we want to deliver your items as soon as possible, we process orders in real-time during business hours. This means we are unable to cancel an order once it has been placed through our website. If you have any questions regarding your order, feel free to contact us via email at firstname.lastname@example.org
How long will it take for me to receive my order?
Generally your shipment will be delivered between 3 to 10 business days from the time of order, but shipping time can vary for some items. For the most precise estimated shipping window, please scroll to the bottom of the listing itself.
I put the wrong address in my order, what should I do?
Contact us immediately after placing your order by utilizing the chat widget on our website located in the bottom right corner. Please include your full name and order number. You can also contact us via email at email@example.com
Why am I being charged tax at checkout if most of your items are previously owned?
The Closet Trading Co. has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax.
I have a question about an item on your website that is not listed above.
No problem, feel free to contact us via email at firstname.lastname@example.org, or utilize the chat widget in the bottom right corner. We will get back to you as soon as possible!