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Have questions about shopping online with us? We've got answers!
You will receive an email notification including tracking information when your package has shipped. Please be aware that orders with multiple items may ship separately. In these cases, you will receive email notifications and tracking information for each shipment.
Yes, all items listed on our website are certified authentic. Since 2003, TCTC has set the industry standard for an unwavering commitment to selling only authentic goods. Each item has been inspected and verified by our in-house experts as well as vetted third-party authentication services. A complimentary Certificate of Authenticity is available with purchase of designer items, upon request.
All sale are final.
For items priced up to $2,000 you can purchase Seel Return Assurance at checkout if you want the option to return and receive a full refund. You can learn more about Seel Return Assurance here
Please review each listing carefully for details and condition and contact us via chat or email if you have any questions about an item prior to purchasing.
Unfortunately, we do not accept exchanges at this time.
Because we want to deliver your items as soon as possible, we process orders in real-time during business hours. This means we are unable to cancel an order once it has been placed through our website. If you have any questions regarding your order, feel free to contact us via email at shop.online@theclosettradingco.com
Generally your shipment will be delivered between 3 to 10 business days from the time of order, but shipping time can vary for some items. For the most precise estimated shipping window, please scroll to the bottom of the listing itself.
Contact us immediately after placing your order by utilizing the chat widget on our website located in the bottom right corner. Please include your full name and order number. You can also contact us via email at shop.online@theclosettradingco.com
The Closet Trading Co. has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax.
No problem, feel free to contact us via email at shop.online@theclosettradingco.com, or utilize the chat widget in the bottom right corner. We will get back to you as soon as possible!
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